Terms and Conditions
Terms and Conditions
This Payd Merchant Terms and Conditions ("Agreement") constitutes a legally binding contract between Payd Technologies FZE ("Payd", "us", "we", "Service Provider" or "our"), registered in the United Arab Emirates and the user of Payd services (including merchants, sellers, organizations, or any person or entity you represent - collectively "you", "your", "Merchant" or "user") who registers for a Payd Account to access payment processing, data, technology and analytics services ("Services") offered by Payd and its affiliates.
This represents the complete terms governing your use of Payd Services and describes the conditions that apply to your access and use of all Payd platforms, including domains, sub-domains, websites, mobile applications, dashboards, and related content and functionality (collectively, the "Platform") offered or linked through Payd.
By accessing or using Payd's website or services, you confirm that you agree to be bound by all terms in this Agreement. If you do not accept these terms in full, you must stop using our services immediately.
Section A: Key Definitions
API: Application Programming Interfaces enabling access to Payd's services.
Applicable Law: The federal laws of the UAE relevant to your operations.
Acquirer/Bank: Financial institutions that process payments between Payd and card issuers on merchants' behalf.
Chargeback: A disputed transaction reversal processed through card networks according to their dispute regulations.
Cardholder: The authorized user of a valid payment card making purchases from you.
Card Associations/Schemes: Payment networks (Visa, Mastercard, etc.) that govern card transactions.
Card Association Rules: The operating regulations and policies established by payment networks.
Customer: Any individual or entity purchasing your goods/services through Payd.
EID: Your valid Emirates Identification Document.
Fees/Charges: Agreed service costs as outlined in your proposal form.
Gateway: Payd's secure payment processing platform connecting merchants to banks.
Settlement Period: The timeframe for receiving transaction funds after deducting refunds, chargebacks, and fees.
Rolling Reserve: Funds withheld from settlements to cover potential disputes or claims.
Registered: Any properly licensed and compliant business entity.
Refund: Return of payment to a customer's original payment method.
Representative: Your authorized personnel with account access privileges.
UAE: Primary operational jurisdiction for Payd services.
Working Day: Standard business days in the UAE (excluding weekends and public holidays).
This is a condensed version showing key sections. For complete terms and conditions, please download the full document below.