Question 1

What is Payd, and how does it work?

Accepted Answer

Payd is a web-based payment technology platform that enables businesses in the UAE to accept online payments from their customers via Payment Link, QR code, and API integration. Merchants can generate instant payment links or seamlessly integrate the Payd API directly into their websites/apps.

Question 2

Do I need a website to use Payd?

Accepted Answer

Payd works with or without a website. If you don't have a website, simply generate a payment link that you can send directly to your customers. If you have a website, you can access the API documentation from the Payd dashboard.

Question 3

Does Payd support recurring payments?

Accepted Answer

Payd does not support recurring or subscription-based payments. Payd is designed to process one-time payments only, allowing businesses to collect payments through payment links, API integrations, QR codes, and digital wallets such as Apple Pay and Google Pay. Each transaction is initiated individually by the merchant.

Question 4

What are payment links?

Accepted Answer

Payment links are secure URLs that allow businesses to accept online payments without requiring a website.

Question 5

How do settlements work with Payd?

Accepted Answer

With Payd, settlements are handled directly by licensed acquiring partners. After a customer completes a payment and the transaction is successfully authorized, the acquiring partner settles the funds directly into the merchant's registered bank account based on the agreed settlement cycle. Payd does not hold, store, or manage customer funds at any stage and acts solely as a technology platform that facilitates payment processing.

Frequently Asked Questions

Getting Started & Onboarding

What is Payd, and how does it work?

Who can use Payd?

How do I get started with Payd?

How long does it take to activate my Payd account?

Do I need a website to use Payd?

Can freelancers or sole proprietors use Payd?

Is Payd available for UAE-based businesses only?

What documents are required to register on Payd?

Can I create multiple merchant accounts?

How do I access my Payd dashboard?

Payment Gateway & Online Payments

What is a payment gateway?

How does Payd's payment gateway work?

What types of businesses can use the Payd payment gateway?

Can I accept online payments without an eCommerce website?

Does Payd support one-time and recurring payments?

Can Payd be used for service-based businesses?

Is Payd suitable for SMEs and startups?

How do customers complete payments using Payd?

Does Payd support international cards?

Payment Links

What are payment links?

How do payment links work with Payd?

Can I send payment links via WhatsApp or email?

What payment methods are supported through payment links?

Do customers need an account to pay using a payment link?

Can I use payment links for invoicing?

Are payment links secure?

Can I track payments made through payment links?

Can payment links expire or be reused?

API & Integrations

What is the Payd Payment Gateway API?

Who should use the Payd API?

How do I integrate Payd into my website or mobile app?

Does Payd provide API documentation?

Are SDKs available for integration?

Does Payd support webhooks?

Can I test the API before going live?

Is technical support available during integration?

Can I customize the checkout experience using the API?

What programming languages does the Payd API support?

Apple Pay & Google Pay

Does Payd support Apple Pay?

How can I enable Apple Pay for my business?

Does Payd support Google Pay?

How do I accept Google Pay payments?

Can customers pay using Apple Pay through payment links?

Can customers pay using Google Pay online and in-store?

Are Apple Pay and Google Pay secure?

Are there any additional requirements to enable digital wallets?

Can I enable both Apple Pay and Google Pay at the same time?

QR Code Payments

What are QR code payments?

How do QR code payments work with Payd?

Do I need a POS terminal to accept QR payments?

Can customers pay using their mobile wallet via QR code?

Where can QR payments be used?

Are QR code payments secure?

Can I generate multiple QR codes?

Can I track QR payments in my dashboard?

Merchant Account

What is a merchant account?

Does Payd provide merchant accounts?

How do settlements work with Payd?

Where do the funds settle after a successful payment?

How often are settlements processed?

Can I view settlement reports?

Are settlements automated?

Can I reconcile transactions easily?

What happens if a payment fails or is reversed?

Security & Compliance

Is Payd secure?

Is Payd PCI-DSS compliant?